Rideshare for Older Adults

This project centers on improving the experience of older adults using rideshare apps like Uber and Lyft. Being able to get around is important for independence, especially for older adults who can’t or don’t want to drive or use public transit anymore. However, using rideshare apps can present challenges for older individuals who struggle with using digital technology. To better understand these challenges, a student research team tested the Uber app by having six residents (75+ years old) at Kavod Senior Life attempt to book Uber rides to a nearby ice cream shop. Findings indicate several usability issues with the Uber app that prevent older adults from becoming users, despite the significant benefit of rideshare services being covered by Medicare in various states like Colorado.