Managing Underperformance Using the 3C Model

Consider these Reflection Questions

Use these questions to guide individual reflection or group discussion on the video content with colleagues or students.

1. Think about someone you've supervised who was underperforming. Looking back, what was the root cause, and did you identify it correctly at the time? 
2. How can gathering information from multiple sources change your understanding of a performance problem? 
3. Before having a difficult conversation, what information do you need to collect to ensure you're being fair and objective? 
4. What makes feedback about underperformance effective rather than discouraging? 
5. When do you know it's time to move from coaching to taking more formal action? 

Download the Key Takeaways Resource

Key Takeaways are one-page resources that accompany each Fac Dev in 5 video. They provide a quick summary of the video's key tips, along with a short list of additional resources for further exploration.